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We ship all of our deck tiles and decking
systems items either UPS ground or through
one of our freight carriers.  If you need
assistance with your order please call our toll
free line at
1 888 335 8453.  You can also
email us at
info@ecoarbordesigns.com We strive
to accommodate your time line and your
schedule.  Delivery times are normally 7-10 days
from the time of purchase sometimes sooner if
our stock is geographically close to you. If one
or more of our products are out of stock a 30-45
day lead time can be a reality especially in the
high season. Additional shipping charges apply
for Alaska, Canada and Hawaii.  

Our return policy is 14 days from the time you
receive your product. If you would like to return
the items please be aware we charge a 35%
re-stocking fee which covers our shipping and
handling to you.  Product must be unused new
condition. It is your responsibility to send the
product back to us should you wish to return it.
We believe in our products and support your
purchase with us.
Our modular deck tiles have been the number one in quality and durability across the nation for over 5 years and over 10 years internationally .  
Warranty information:  Our deck tile
products carry a warranty which covers the
replacement of said defective product.  It is
noted that we do not have any warranty
claims against any of our products.  If the
maintenance schedule is followed and the
product installed to specification there is no
reason our deck tiles wont last the US Forest
Labs rating of 20- 25 years. We do offer
warranty replacement if our product is
determined to be defective.  IF installed
improperly or modified in any way this will
void the warranty.  Please ask our advice if
you wish to modify the tile.