We ship all of our deck tiles and decking systems items either UPS ground or through one of our freight carriers. If you need assistance with your order please call our toll free line at 1 888 335 8453. You can also email us at info@ecoarbordesigns.com We strive to accommodate your time line and your schedule. Delivery times are normally 7-10 days from the time of purchase sometimes sooner if our stock is geographically close to you. If one or more of our products are out of stock a 30-45 day lead time can be a reality especially in the high season. Additional shipping charges apply for Alaska, Canada and Hawaii. Our return policy is 14 days from the time you receive your product. If you would like to return the items please be aware we charge a 35% re-stocking fee which covers our shipping and handling to you. Product must be unused new condition. It is your responsibility to send the product back to us should you wish to return it. We believe in our products and support your purchase with us. |