We ship all of our items either UPS ground or through one of our freight carriers depending on delivery location . If you need assistance with your order please call our toll free line at 1 888 335 8453. You can also email us at info@ecoarbordesigns.com We strive to accommodate your time line and your schedule. Delivery times are normally 7-10 days from the time of purchase sometimes sooner if our stock is geographically close to you. If one or more of our products are out of stock a 30-45 day lead time can occur. Additional shipping charges apply for Alaska, Canada and Hawaii. Our return policy is 14 days from the time you receive your product. If you would like to return the items please be aware we charge a 35% re-stocking fee which covers our shipping and handling to you. Product must be unused new condition. It is your responsibility to send the product back to us should you wish to return it. We believe in our products and support your purchase with us. |
Our modular deck tiles have been the number one in quality and durability across the nation for over 5 years and over 10 years internationally .
Warranty information: Our products carry a
warranty which covers the replacement of
said defective product. It is noted that we do
not have any warranty claims against any of
our products and we support your purchase.
If the maintenance schedule is followed and
the product installed to specification there is
no reason our deck tiles wont last the US
Forest Labs rating of 20- 25 years. We do
offer warranty replacement if our product is
determined to be defective. IF installed
improperly or modified in any way this will
void the warranty. Please ask our advice if
you wish to modify the tile.
warranty which covers the replacement of
said defective product. It is noted that we do
not have any warranty claims against any of
our products and we support your purchase.
If the maintenance schedule is followed and
the product installed to specification there is
no reason our deck tiles wont last the US
Forest Labs rating of 20- 25 years. We do
offer warranty replacement if our product is
determined to be defective. IF installed
improperly or modified in any way this will
void the warranty. Please ask our advice if
you wish to modify the tile.